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Terms & Conditions

Last Updated: 2026

Welcome to Sue Spa Cosmetics (“Sue Spa Cosmetics,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of suespaaesthetics.com (the “Website”) and your booking, purchase, and use of our beauty, spa, cosmetic, aesthetic, and related services.

By accessing our Website, making an appointment, purchasing a product or service, or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1. Business Information
Legal Business Name: Sue Spa Cosmetics
Trading Name: Sue Spa Aesthetics
Website: suespaaesthetics.com
Address: Nii Oboabeng St, Accra, Ghana
Email: suespaaesthetics@mail.com
Phone/WhatsApp: 0539556248
Applicable Jurisdiction: Ghana

2. Use of Our Website
You may use our Website for lawful and personal purposes only.
You agree not to:
- Use the Website for fraudulent, unlawful, or unauthorized purposes.
- Attempt to gain unauthorized access to our Website, systems, accounts, or databases.
- Copy, reproduce, modify, distribute, or commercially exploit Website content without our written permission.
- Upload or transmit viruses, malware, or other harmful material.
- Interfere with the operation or security of the Website.
- Submit false or misleading information.
- Use our Website or content in a way that may damage Sue Spa Cosmetics or its reputation.
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been breached.

3. Website Information
We make reasonable efforts to ensure that information published on our Website is accurate and up to date.
However, treatment descriptions, prices, availability, photographs, promotions, opening hours, and other information may change from time to time.
Photographs and examples of treatment results are provided for illustrative purposes only. Individual results may vary, and we do not guarantee that a client will achieve the same results shown in any photograph or example.

4. Appointments
Appointments may be requested or booked through the booking methods made available by Sue Spa Cosmetics.
An appointment is considered confirmed once confirmation has been provided by Sue Spa Cosmetics or through our designated booking system.
Clients are responsible for providing accurate contact information and attending their appointment at the confirmed date and time.
Certain treatments may require a consultation before treatment can be provided.

5. Cancellation and Rescheduling Policy
We understand that circumstances may change. However, appointments are reserved specifically for each client, and late cancellations can prevent other clients from using that appointment time.
All cancellations or requests to reschedule must be made at least 24 hours before the scheduled appointment.
Cancellations made 24 hours or more before the appointment may be rescheduled, subject to availability.
Cancellations made less than 24 hours before the appointment will result in the loss of the client's deposit.
Failure to attend an appointment without notice (“no-show”) will result in the loss of the client's deposit.
Repeated late cancellations or no-shows may require a larger deposit or full payment in advance for future appointments.
Rescheduling is subject to appointment availability.

6. Deposit Policy
All deposits paid to Sue Spa Cosmetics are non-refundable.
By paying a deposit, you acknowledge and agree that:
- The deposit is required to secure and reserve your appointment.
- Deposits are non-refundable.
- If you cancel less than 24 hours before your appointment, you forfeit your deposit.
- If you fail to attend your appointment, you forfeit your deposit.
A deposit may be transferred to a rescheduled appointment where the cancellation is made at least 24 hours before the original appointment, subject to availability and Sue Spa Cosmetics' approval.
Any additional booking-specific deposit terms communicated to you at the time of booking will also apply.

7. Late Arrival
Clients are encouraged to arrive at least 10–15 minutes before their scheduled appointment.
If you arrive late, we will make reasonable efforts to provide your treatment. However, your treatment time may need to be shortened to avoid delaying subsequent appointments.
Where a treatment is shortened because of the client's late arrival, the original appointment price may still apply.
A significantly late arrival may be treated as a missed appointment and may result in the loss of your deposit.

8. Consultation and Treatment Suitability
Certain treatments may not be suitable for everyone.
Before receiving a treatment, you may be required to provide information about relevant allergies, medications, medical conditions, pregnancy, skin conditions, previous treatments, or other circumstances that may affect your suitability.
You agree to provide accurate and complete information.
Sue Spa Cosmetics reserves the right to refuse, modify, postpone, or discontinue a treatment where we reasonably believe that providing the treatment may not be appropriate or safe.

9. Treatment Results
Beauty, cosmetic, spa, and aesthetic treatments can produce different results for different individuals.
While we aim to provide professional services, individual treatment results are not guaranteed.
Results may depend on factors including your skin type, individual characteristics, lifestyle, treatment history, compliance with aftercare instructions, and other circumstances.
Before-and-after photographs, testimonials, and other examples displayed on our Website or social media should not be interpreted as a guarantee of a particular result.

10. Treatment Risks and Aftercare
Some treatments may cause temporary effects such as redness, sensitivity, swelling, irritation, discomfort, bruising, or other reactions.
Where appropriate, Sue Spa Cosmetics will provide relevant treatment information and aftercare instructions.
Clients are responsible for following the aftercare instructions provided.
If you experience an unexpected or concerning reaction following a treatment, contact Sue Spa Cosmetics promptly and seek appropriate medical attention where necessary.

11. Products
Where skincare, cosmetic, beauty, or other products are sold by Sue Spa Cosmetics, customers should review product information, ingredients, warnings, and directions before use.
If you have known allergies or sensitivities, you should inform our staff before purchasing or using a product and seek appropriate professional advice where necessary.
Products should always be used in accordance with the manufacturer's instructions.
Any returns, exchanges, or refunds for products will be handled in accordance with our applicable policies and Ghanaian consumer protection requirements.

12. Payments
Sue Spa Cosmetics accepts the following payment methods:
- Mobile Money (MoMo)
- Apple Pay
- Visa
Payment must be made using an accepted payment method and in accordance with the payment instructions provided by Sue Spa Cosmetics.
Prices may be changed from time to time. Any price applicable to a confirmed appointment will generally be honoured unless otherwise communicated.

13. Promotions and Special Offers
Promotions, discounts, packages, and special offers may be subject to additional terms.
Unless otherwise stated:
- Promotions are subject to availability.
- Promotions may have specific start and expiry dates.
- Promotions cannot be combined with other offers unless expressly stated.
We reserve the right to amend or withdraw a promotion where permitted by law.

14. Gift Cards and Vouchers
Where gift cards or vouchers are offered:
- They may only be redeemed against eligible services or products.
- They cannot be exchanged for cash unless required by applicable law.
- They may be subject to an expiry date.
- Lost or stolen gift cards may not be replaced unless required by law.
Appointments made using gift cards remain subject to our cancellation and no-show policy.
Additional terms may apply to individual gift cards, packages, or promotions.

15. Age Requirements
Certain treatments may have minimum age requirements or may require parental or guardian consent.
Sue Spa Cosmetics reserves the right to request proof of age or appropriate consent before providing a treatment.
We may refuse a treatment where applicable age or consent requirements have not been met.

16. Intellectual Property
All content on the Website, including our name, logo, branding, photographs, videos, graphics, text, designs, treatment descriptions, and other materials, is owned by or licensed to Sue Spa Cosmetics unless otherwise stated.
You may view the Website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our Website content without our prior written permission.

17. Reviews and Testimonials
If you voluntarily provide Sue Spa Cosmetics with a review, testimonial, photograph, video, or other content and give us permission to use it, we may use that content for marketing and promotional purposes, including on our Website and social media channels.
We will not knowingly present testimonials in a misleading manner.

18. Privacy
We respect your privacy.
Personal information collected through our Website, appointment system, enquiries, or consultations may be used for purposes including managing appointments, providing services, processing payments, responding to enquiries, communicating with clients, and complying with legal obligations.
Please refer to our Privacy Policy for information about how we collect, use, store, and protect personal information.

19. Third-Party Websites and Services
Our Website may contain links to third-party websites, payment providers, booking platforms, social media platforms, or other services.
These third parties operate independently of Sue Spa Cosmetics and may have their own terms and privacy policies.
We are not responsible for the content, availability, security, or practices of third-party websites or services.

20. Website Availability
We aim to keep our Website available and functioning properly but do not guarantee that the Website will always be uninterrupted, secure, or error-free.
The Website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our reasonable control.

21. Limitation of Liability
To the maximum extent permitted by applicable law, Sue Spa Cosmetics will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from your use of the Website or our services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under the laws of Ghana.
Nothing in these Terms is intended to remove any consumer rights or protections that cannot lawfully be excluded.

22. Events Beyond Our Control
Sue Spa Cosmetics will not be responsible for delays, cancellations, or interruptions caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, emergencies, government restrictions, public health events, power failures, telecommunications failures, equipment failures, or other unforeseen circumstances.
Where reasonably possible, we will contact affected clients and provide an alternative appointment or appropriate solution.

23. Changes to Our Services
We reserve the right to change, suspend, or discontinue any service, product, treatment, package, promotion, or Website feature.
Where appropriate, we will provide reasonable notice of material changes affecting confirmed appointments.

24. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.
The updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the Website after updated Terms have been published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

25. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.
Any dispute arising from these Terms, the Website, or our services shall be subject to the applicable courts and dispute-resolution procedures in Ghana, subject to any mandatory rights or protections available under applicable law.

26. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.

27. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Sue Spa Cosmetics
Address: Nii Oboabeng St, Accra, Ghana
Email: suespaaesthetics@mail.com
Phone/WhatsApp: 0539556248
Website: suespaaesthetics.com

By using suespaaesthetics.com, booking an appointment, making a payment, purchasing a product or service, or receiving services from Sue Spa Cosmetics, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

© 2026 Sue Spa & Aesthetics. All rights reserved.

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